All devices purchased by individual users come with an official warranty of 1-3 years (subject to specific product models), and free repair or replacement of core components is available during the warranty period.
Multi-dimensional usage support is provided, including paper operation manuals, online video tutorials, and one-on-one remote consultation with customer service to help master device operation skills quickly.
The product has successively obtained multiple international certifications including CE, FCC, SGS, TUV, ISO13485 and ISO9001. We have established a strict quality control system that covers the entire process from mold development to finished product delivery, ensuring full process controllability. The failure rate of core products is extremely low.
We provide full-cycle after-sales service, including remote video guidance for equipment failures (with a 2-hour response time), regular maintenance reminders, and free operating system updates. Meanwhile, we offer one-stop service covering pre-sales consultation, in-sales follow-up and after-sales maintenance to ensure that terminal operations are not affected.
The factory covers an area of over 4,000 square meters, with more than 300 employees, over 20 production lines and an independent mold manufacturing department. With 12 years of industry production experience, we can efficiently undertake various bulk orders and meet the capacity needs of different partners.
